Services
The philosophy of HEMAK, s.r.o. is to provide comprehensive customer care in the guarantee and post-guarantee period in order to ensure maximum operational reliability and long-term service life of the scales. Our customer service does not end with the sale and delivery of scales, in fact that’s when they begin.
Service
We offer comprehensive guarantee and post-guarantee service, including maintaining databases of measuring instruments and tracking the dates of subsequent calibrations and official verifications of designated scales. We provide service 24 hours a day, seven days a week. If the customer needs us, we have a HOT-LINE telephone line in place.
Our company is an active member of the Slovak Weighing Industry Union.
Quality
Proof of the quality of the products offered is a certificate of compliance with the requirements of the ISO 9001 standard issued to scale manufacturers.
Because of long-term cooperation with the users of our scales and the continuous development of individual products and the application of new trends and technologies, we can offer a wide range of modern and reliable weighing systems designed primarily for use in difficult operating conditions.
Scale calibration
Scale calibration is an important process to ensure accurate measurements in various industries. At Hemak, we understand the importance of measurement accuracy and offer professional calibration services to ensure that your balances operate accurately and reliably in accordance with applicable legislation. Our calibration services are designed to meet the highest standards and provide you with the measurement accuracy you need. Our team has the expertise and experience to properly calibrate any scale.
How our calibration process works:
A serviced balance is first adjusted (adjustment = adjustment of the balance so that the error of the balance is within the accuracy class declared by the balance) and then calibrated (calibration = testing the balance with a weight and finding the error of the balance). After the work is completed, we will issue a calibration report. If official verification is required, we order an authorized person to perform the official verification itself, coordinate the work and assist the authorized person in the official verification.
For your convenience, we provide on-site calibration services at a time that suits you best, ensuring minimal disruption to your operations. If you need to calibrate scales, Hemak is your partner for accurate, reliable and efficient calibration services. Contact us to learn more about our calibration services and how we can help ensure your measurements are always accurate and consistent.
Because of our close ties to the manufacturer of RDS TECHNOLOGY and TECNOSCALE OY scales, which are long-standing members of the European Union, the instruments have valid European type-approvals (EC-type-approval) for all products required by the applicable legislation.
To perform the above activities, the company is registered with the Office for Standards, Metrology and Testing of the Slovak Republic under Act no. 142/2000 under the number R/I-120/2001.